Delete your account

You can close your account in the Ansoshi app or by signing in on the web. The steps are the same in both.

If you can no longer sign in, email support@ansoshi.com from the address on your account. We will confirm it is you before closing it.

• Sign in to Ansoshi.
• Open your account menu and choose Account, then Closing your account.
• Read what will end, what will be erased and what is kept, then enter your password and confirm.

Access ends at once. You are signed out on every device, phone notifications stop and any team access ends.

For 30 days you can sign in with your password to reopen the account. Reopening restores sign-in and your details, but not team memberships; the team can invite you again. After 30 days the account is erased and cannot be reopened.

When the 30 days have passed, we erase:

• Your email address, phone number, password, two-step sign-in and recovery codes.
• Connected Google and Apple sign-in. Where you signed in with Apple, we ask Apple to revoke our access.
• Your photo, saved addresses, notification settings, language and time zone.
• Phone notification registrations and the devices remembered on your account.

Some records must be kept for healthcare, accounting and legal reasons. They stay attached to a closed-account marker, not to your contact details. Retention periods depend on the record and the law; a detailed schedule has not yet been published.

• Care records, prescriptions, laboratory reports and orders.
• Payments, refunds, payouts, receipts and other financial records.
• Records of actions taken on the platform, which then show a closed account.
• Your name, only where it is part of a clinical or legal record such as a signed outcome, a released report or a dispensing record.

Care that is booked or under way, money waiting in a withdrawal, and a business that depends on you as its owner must be settled first. The closing screen explains what to do for each.

If your wallet holds money, closing opens a support case so our finance team can return it to the card you paid with, or to a bank account you give them. Your account closes at once, and erasure waits until the return is recorded.

For a question about closing your account or your records, email support@ansoshi.com.

Ansoshi limited · 1, 12 Crescent, Efab City Estate, Mbora, Life Camp.